Last updated: 23 April 2026
This privacy policy explains how Plantation House Hotel & Restaurant ("we", "us", "our") collects and uses personal data when you use this website or contact us. We take your privacy seriously and comply with the UK GDPR and the Data Protection Act 2018.
Who we are
Plantation House Hotel & Restaurant, Totnes Road, Ermington, Devon, PL21 9NS. You can contact us on +44 (0)1548 831100 or by email at info@plantationhousehotel.co.uk.
What we collect
- Contact information you provide to us — your name, email address, phone number, and any details of your enquiry — when you fill in our contact form or email us.
- Booking information collected by our booking provider when you reserve a room. This is processed under their own privacy policy.
- Anonymous usage data via Cloudflare Web Analytics. This is cookie-free, does not track individuals, and does not identify you personally.
Why we process it
- To respond to your enquiry or booking request (legitimate interest, contract).
- To manage your stay and meet our legal obligations as a licensed premises.
- To understand how our website performs in aggregate (legitimate interest).
Who we share it with
We never sell your information. We use a small number of carefully chosen processors to run the website and the hotel:
- Cloudflare — hosting and cookieless analytics.
- MailChannels — relays the contact form email to us.
- Our booking provider — processes room reservations.
How long we keep it
Contact-form enquiries are held in our inbox for up to 24 months, then deleted. Booking and guest records are kept for as long as we are legally required (typically 7 years for financial records).
Your rights
You have the right to access, correct, delete or export your personal data, and to object to or restrict how we use it. To exercise any of these rights, please email info@plantationhousehotel.co.uk.
If you believe we've handled your data improperly you may complain to the Information Commissioner's Office (ico.org.uk).
Changes
We may update this policy from time to time. The date at the top of the page will always tell you when it was last revised.